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Welcome to our help centre.

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CONTROL FAQ

MAYBE YOU CAN FIND YOUR ANSWER HERE?

Where can I set a limit?
To set a limit just go to my limits.
I set myself a limit; can I increase it?
You can, but to make sure you won’t regret it, there’s a 7 day wait before the new limit takes effect.
Do bets from my bonus count as 'loss' or 'wager' in my limits?
No. When you are using your bonus funds to play our games the bets do not count for the limits you've set.
I excluded myself from your website, but I want to start playing again before the self-exclusion period ends. Can I remove the self-exclusion?
No, you can’t remove your self-exclusion. You’ll only be able to log in again when the self-exclusion period has passed.
I’d like to block my account permanently.
If you want your account to be blocked permanently, please contact our customer service team.
What happens with the money in my account during a self-exclusion?
Funds in an account remain in the account when the account is excluded.
How can I find out how much money have I deposited in total?
You can see a full deposit history for your account at History in your finance page.
Do you think you might be gambling too much?
If you have the feeling that you, or someone close to you, might be gambling too much, don’t hesitate to contact us. Our customer support team will be there to help you.
If you have the feeling that you, or someone close to you, might be gambling too much, don’t hesitate to contact us. Our customer support team will be there to help you.

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